Shipping policy

Effective: April 2025

At Beyond the Blocks, we are committed to ensuring that your order arrives safely and efficiently. This Shipping Policy outlines the terms and conditions relating to the shipment and delivery of products purchased through our website, www.beyondtheblocks.co.za.

1. Delivery Areas

We currently offer shipping across South Africa. Expansion to additional Southern African countries is in development. If you require shipping to a neighboring country (e.g., Botswana, Namibia, Mauritius), please contact us at info@beyondtheblocks.co.za for availability and custom arrangements.

2. Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving payment confirmation.

  • You will receive an email notification once your order has been dispatched, including a tracking number where applicable.

3. Shipping Methods & Delivery Times

We work with reputable courier partners to ensure prompt and reliable delivery. Delivery timeframes are as follows:

  • Major metropolitan areas: Estimated delivery within 2–5 business days

  • Outlying and remote areas: Estimated delivery within 5–7 business days

Please note that delivery times are estimates and may vary due to factors beyond our control (e.g. load-shedding delays, weather disruptions, or courier backlogs).

4. Shipping Fees

  • Shipping costs are calculated and displayed at checkout, based on the delivery address and order size.

  • Promotional offers (such as free shipping) will be clearly communicated and automatically applied where applicable.

5. Packaging & Handling

All orders are securely packaged to protect the integrity of the contents, particularly items containing electronic components or batteries. We take great care to ensure that all products are shipped in optimal condition.

6. Delivery Issues

In the event of a delivery issue (e.g. parcel not received, damage in transit, or incorrect delivery), please:

  • Contact us within 48 hours of the expected delivery date.

  • Provide your order number and a brief description of the issue.

  • Include photographs if the item is damaged or defective.

We will investigate and take all reasonable steps to resolve the issue, which may include a replacement, refund, or reshipment where appropriate.

7. Undeliverable Packages

If a package is returned to us as undeliverable due to incorrect address details or failed delivery attempts, we will contact you to arrange re-delivery. Additional shipping fees may apply.

8. Contact

For all shipping-related queries or assistance, please contact us:

📧 Email: info@beyondtheblocks.co.za